FAQs

If you have a different question please give us a call +52 33 2507 9602

Do the doctors speak English?

Yes, our doctors speak both Spanish and English fluently.

Can I use my insurance?

We can directly bill most of the American and Canadian insurances. We will need you to request a letter of benefits to your insurance company. In case we cannot bill the insurance we can provide you an invoice with detailed charges which you can submit to your insurance for reimburse in case you do the payment.

Can I pay with card?

Yes, we accept Visa, Mastercard, American Express and Discover if you visit our offices. If you request a visit we accept Visa, Mastercard and Discover.

Can I pay with USD?

Yes, we accept pesos and USD as methods of payment.

I ran out of my prescribed medicine, can you help me to provide a new prescription?

Yes, we can provide you with a prescription for your medication. However, some medicines may not be available in Mexico, or may be found with a different brand name. You can give us a call or visit any of our offices for help.

How can I get PREP?

PREP availability is limited in Puerto Vallarta, but we have as our provider ships our PREP directly from Mexico City. If you need PREP you can call us or visit any of our offices.